Our Terms of Service are written in plain English so clients clearly understand how we work and what is expected of both parties. If you have questions, please contact us.
These Terms of Service form a legal agreement between Handyman Knoxville LLC ("HMK") and clients ("Client(s)", "you", "your") and govern the purchase of our services ("Services" or "Projects"). Any rights not expressly granted are reserved by HMK.
HMK offers general handyman services, including flooring installation and light construction. We are not plumbers or electricians; however, we may offer certain specialty services through licensed and insured partners when applicable.
Matching Finishes Disclaimer:
When service requests require matching an existing finish or material, we will do our best to meet your expectations, but an exact match cannot be guaranteed.
Ladder Policy:
For safety, we only use six (6) foot ladders and follow manufacturer safety specifications for maximum reach height. If services require additional height, an alternate solution must be utilized.
Concrete Disclaimer:
HMK takes necessary measures to reduce cracking and deterioration in concrete work; however, cracking can occur for a variety of reasons. If cracking occurs, HMK shall not be held responsible.
Our Craftsmanship Warranty:
A one (1) year non-transferable workmanship warranty may be included on select paid-in-full projects completed by HMK. This warranty is valid until the first anniversary of the project completion date. To request warranty service, the client must notify HMK in writing through the Client Portal within seven (7) days of first noticing a workmanship defect. HMK will repair workmanship-related defects within a reasonable timeframe at HMK's discretion and availability.
This workmanship warranty does not apply to projects subject to accident, misuse, abuse, Force Majeure, or projects modified, altered, defaced, or attempted to be repaired by anyone other than HMK. HMK is not responsible for damages caused by defective materials. Repairs or replacements do not extend the warranty period. Material warranty claims must be addressed with the material manufacturer.
Materials, whether provided by the client or HMK, will be outlined in all Work Agreements.
Client Provided Materials:
Clients may purchase their own materials if deemed acceptable for use by HMK. Material warranties are provided by the manufacturer, and the client is responsible for all costs associated with replacing, repairing, removing, or reinstalling materials.
HMK Provided Materials:
HMK can provide materials for a project; however, a 35% convenience surcharge plus delivery fee applies. Material warranties are provided by the manufacturer, and the client is responsible for all costs associated with replacing, repairing, removing, or reinstalling materials.
Proposals:
Proposals are typically delivered through our Client Portal and are valid for 30 days. After expiration, proposals must be re-evaluated to proceed. Proposals outline the project scope, including required materials.
Work Agreements:
Work Agreements are typically delivered through our Client Portal and are valid for 30 days. After expiration, the Work Agreement must be re-evaluated to proceed. Work Agreements specify which party is responsible for materials and associated costs. Specialty services may be subcontracted when appropriate.
Work Agreement Change Orders:
Changes to the project scope happen often. When changes occur, HMK uses Work Agreement Change Orders.
Clients may request scope changes during the term of the Work Agreement. All changes must be submitted in writing through the Client Portal. Once reviewed, a Change Order will be added to the project and requires client authorization. HMK will also notify the client if unknown conditions require additional materials or services, and a Change Order will be provided for approval. The client agrees to pay any increase in costs and will pay less if the Change Order reduces scope or cost.
Authorization & Approval:
By authorizing/approving a Work Agreement (via the Client Portal, in person, or via email), you agree to these Terms of Service. This also applies to Change Orders.
No Other Promises:
The Work Agreement contains the entire agreement. No other oral or written promises apply. The Work Agreement supersedes prior oral or written agreements.
Inspection:
The client has the right to inspect work performed. Upon completion (line item or whole), and upon request by HMK, the client shall inspect and acknowledge completion through the Client Portal. The client will not withhold payment for completed work.
First Right of Refusal:
If unforeseen materials or services are needed for an existing Work Agreement, HMK has the first right of refusal to purchase additional materials and/or provide additional services.
Severability:
If any provision is held invalid or unenforceable, remaining provisions remain valid and enforceable. If a court limits a provision to make it enforceable, that provision will be enforced as limited.
Waiver of Rights:
Failure to enforce a provision does not waive the right to enforce it later.
Worksite Signs:
HMK may place a sign at the front of the property for advertising and to help others locate the work site.
HMK Protections:
HMK will make reasonable efforts to protect your property and keep the work site clean and orderly during the course of work.
Client Courtesy:
Unless portable sanitation facilities have been included in the Work Agreement, client permits HMK employees to use a designated restroom located within the work site.
Payment terms will be outlined in all Work Agreements.
General Supplies Fee:
HMK charges a $5 General Supplies Fee for all projects. This fee covers items too granular to list on every Work Agreement (e.g., cleaning supplies, disposable shoe covers, PPE). Additional supplies may be listed separately when needed.
Deposits:
Depending on project size and materials pre-payment, HMK may request a deposit or progress payments.
Payment Types:
We accept cash, checks, wire transfers, and debit/credit cards. Purchase orders may be utilized with prior approval. By paying with a debit/credit card, you authorize HMK to charge your account for services rendered.
We use Stripe payment processing for debit/credit card payments. Card information is not stored in our Client Portal and is transmitted to Stripe according to their security specifications. A service fee will be charged for each debit/credit card payment. Unless otherwise pre-approved, projects exceeding $1,000.00 are not eligible for debit/credit card payment.
Chargebacks:
A chargeback occurs when the client disputes a credit card payment. HMK considers this a non-payment/default incident and may act accordingly. A chargeback fee may be applied to the outstanding balance.
Project Completion:
Payment shall be made upon completion of the services described in the Work Agreement.
Late Fees:
If HMK does not receive full/final payment, HMK may assess a late fee of up to 10% of the overdue amount per month.
Non-Payment/Default:
If the client fails to pay when due, HMK may treat this as a material breach and may cancel the project and/or seek legal remedies, including filing a mechanics lien. The client is responsible for legal expenses necessary to collect payment.
The following may constitute default: failure to pay when due; failure to provide client-supplied materials when agreed; insolvency/bankruptcy; lawsuits/lien activity related to labor/materials; or failure to make the work site available.
Returned Checks:
If a bank returns a check unpaid, HMK will charge a Returned Payment Fee of $30 (maximum allowed by Tennessee).
Refunds:
HMK does not provide refunds. HMK reserves the right to retain funds paid and issue credit for a future project.
Make it Right Policy:
While we aim for 100% satisfaction, we are human and things can go sideways. If you are not satisfied with our work, please let us know so we can make it right as quickly as possible.
Remobilization:
If HMK must stop work due to the client, a remobilization fee of $200 may apply.
Abandonment:
If the client abandons a project, HMK may terminate the Work Agreement with written notice. The Non-Payment/Default policy may then apply.
Third-Party Damages:
HMK is not responsible for damages committed by third parties while at the work site.
Remedies:
If a party defaults by failing to substantially perform a provision of the Work Agreement (including failure to pay when due), the other party may terminate the Work Agreement by written notice describing the default. The receiving party has 10 days to cure the default(s). Unless waived, failure to cure within that period terminates the Work Agreement. Disputes should first be attempted through mediation; if unresolved, disputes may be finally settled by arbitration.
Force Majeure:
If performance is prevented or restricted by causes beyond a party's reasonable control ("Force Majeure"), and prompt written notice is provided, obligations are suspended to the extent necessary. Force Majeure includes acts of God, fire, storm, casualty, illness/injury, material unavailability, orders of civil authority, national emergencies, riots, wars, strikes, lock-outs, work stoppages, or supplier failures. The excused party will use reasonable efforts to resume performance when possible.
Tennessee law governs these terms and the use of our services. Claims arising from or relating to services shall be litigated exclusively in federal or state courts located in Knox County, Tennessee, and both parties consent to venue and jurisdiction there.
If a court rules a provision invalid, that provision will be removed and the remaining terms remain in effect.
Official Communications:
By default, official communications and notices between HMK and clients shall be made through our Client Portal. If the client does not use the Client Portal, communications may be sent to the primary email address on file. It is the client's responsibility to ensure email information is accurate and up to date. If HMK sends notice to an email address that is no longer valid, notice is deemed delivered under this agreement.
Client Portal Emails:
The following emails are required for service: project and scheduling updates, service reminders, invoices, and job documentation. We also send email notifications for portal messages.
Client Portal Text Notifications:
By enabling text notifications in the Client Profile area within the Client Portal, you agree to receive project-related text updates from Handyman Knoxville LLC. Texts may notify you that you have a message to review in the portal. To opt out, reply "STOP" or disable notifications in the portal. Reply "HELP" for help or call 865-284-2323. Message frequency varies and message/data rates may apply.
Our Terms of Service are periodically reviewed and updated as necessary. We reserve the right to modify these Terms of Service at any time.
Our Terms of Service was last updated on 03/01/2026.
