Handyman Knoxville Terms of Service

Our Terms of Service

Our Terms of Service were written in plain English so Clients clearly understand how we work and what is expected of both parties. We believe our terms are fair, but should You have specific questions, let us know.

These Terms of Service comprise a legal agreement for Handyman Knoxville LLC ("HMK") and governs the purchase of our service(s) by Clients ("Client(s)" or "You" or "Your"). Our Service(s) may collectively be referred to as ("HMK Services" or "Services" or "Project(s)") in areas of these Terms of Service. Any rights not expressly granted herein are reserved by HMK.

Our Services

HMK offers general Handyman Services, including flooring installation and light construction. We are not plumbers or electricians; however we offer those services through our licensed/insured partners.

Matching Finishes Disclaimer:
When Service requests require us to match an existing finish or material, we'll do our best to meet Your expectations, but know that an exact match can not be guaranteed.

Ladder Policy:
For the safety of our Handymen, we only use six (6) foot ladders and follow the manufacturer's safety specifications for maximum reach height. If the Services requested require additional heights, another solution shall be utilized.

Concrete Disclaimer:
HMK takes all necessary measures to prevent the formation of cracks and deterioration of concrete used in the Services provided. Cracking can be caused by any number of factors. If cracking does occur, HMK shall not be held responsible.

Our Craftsmanship Warranty:
A one (1) year non-transferable Warranty is included on select paid-in-full Projects completed by HMK. This one-year Warranty is valid until the first anniversary of the Project completion date. To activate a warranty claim, the Client must notify HMK in writing in the Client Portal within 7 days of first noticing of any defect in craftsmanship. HMK will repair and/or correct any defects as a direct result of craftsmanship within a reasonable timeframe at the discretion and availability of HMK.

Our one-year Craftsmanship Warranty shall not apply to any Projects that have been subject to accident, misuse, abuse, Force Majeure, nor to any Projects that have been modified, altered, defaced, and/or attempted to be repaired by any vendor and/or individuals other than HMK. Under no circumstances shall HMK be held responsible for damages that occur as a direct result of defective materials. No repairs or replacements shall extend the duration of our one-year Limited Warranty or any applicable part thereof. If there is a warranty claim for materials used on a Project, the Client will need to contact the manufacturer of said materials.

Our Materials Policy

Materials, whether provided by the Client or HMK, will be outlined on all Work Agreements.

Client Provided Materials:
We understand that some clients will want to purchase their own materials, and we are good with that as long as the materials are deemed acceptable for use by HMK. Material warranties are provided by the manufacturer, and the Client is responsible for any and all costs associated with replacing, repairing, removing or reinstalling materials.

HMK Provided Materials:
HMK is also happy to provide materials for a Project, but know You will incur a 35% convenience surcharge plus delivery fee. Material warranties are provided by the manufacturer, and the Client is responsible for any and all costs associated with replacing, repairing, removing or reinstalling materials.

Proposals & Work Agreements

Proposals:
Our Proposals, by default, are sent to the Client through our Client Portal and are valid for 30 days. After a Proposal has expired, the Proposal must be re-evaluated in order to proceed. Our proposals will outline the entire scope of the Project, including needed materials.

Work Agreements:
As with our Proposals, Work Agreements, by default, are sent to the Client through our Client Portal and are valid for 30 days. After a Work Agreement has expired, the Work Agreement must be re-evaluated in order to proceed. Work Agreements will spell out which party is responsible for materials and said costs if provided by HMK. Specialty services may be subcontracted to a specialty services contractor.

Work Agreement Change Orders:
Changes to the Project happen all the time, whether by HMK or the Client. In these instances, HMK uses Work Agreement Change Orders.

Client reserves the right to change the scope of the work during the term of the Work Agreement. However, any such changes or modifications shall only be made in detailed writing through our Client Portal. Once reviewed, a Change Order will be added to the Project, and Client authorization will be required. Additionally, HMK will notify the Client upon recognizing any unknown situation that requires additional Materials/Services, and a Change Order will be provided to the Client for authorization. The client agrees to pay any increase in the cost of Materials/Services. The Client will pay less if the Change Order costs less than the original Work Agreement.

Authorization & Approval:
By Authorizing/Approving our Work Agreement (via our Client Portal, In Person, or via Email), You agree to these Terms of Service. This agreement also applies to Change Orders.

No Other Promises:
The Work Agreement contains the entire agreement, and no other promises or conditions are contained in any other agreement, oral or written, concerning the subject matter of the Work Agreement. The Work Agreement supersedes any prior written or oral agreements.

Inspection:
The Client has the right to inspect all work performed under the Work Agreement. Upon completion of work, whether by line item or in whole, by request of HMK, the Client shall inspect and acknowledge completion through the Client Portal. At no such time will the Client withhold payment for completed Work Agreements.

First Right of Refusal:
If additional unforeseen materials or Services are needed for an existing Work Agreement, HMK has the first right of refusal to purchase additional materials and/or provide additional Services.

Severability:
If any provision of our Work Agreement shall be held invalid or unenforceable for any reason, the remaining provisions shall remain valid and enforceable. If a court finds that any provision of the Work Agreement is invalid or unenforceable but that by limiting such provision, it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Waiver of Rights:
Either party's failure to enforce a provision of the Work Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of the Work Agreement.

Worksite Policies:

Worksite Signs:
HMK may place a sign at the front of the property for advertising and to help others easily locate the work site.

HMK Protections:
HMK will make reasonable efforts to protect Your property. HMK also agrees to keep the work site clean and orderly during the course of work.

Client Courtesy:
Unless portable sanitation facilities have been included in the Work Agreement, Client permits employees of HMK to use Client's designated restroom located within the work site.

Fees & Payments

Payment terms will be outlined on all Work Agreements.

General Supplies Fee:
HMK charges a $5 General Supplies Fee for all Projects. This fee covers supplies needed/used for all Projects. Supplies include cleaning supplies, disposable shoe covers, personal protection equipment, and general supplies that are too granular to be applied to every Work Agreement. In addition to our General Supplies Fee, a separate supplies fee may also be part of a Work Agreement if said supplies are above and beyond the scope of general supplies.

Deposits:
In addition to materials pre-payment and depending upon the size of the Project, HMK may request a deposit or payments towards the total invoice.

Payment Types:
We accept Cash, Checks, Wire Transfers, and Debit/Credit Cards. Purchase Orders may be utilized with prior approval. When You offer payment with a debit/credit card, You are authorizing HMK to charge Your credit/debit card account for Services rendered.

We utilize Stripe Payment Processing for debit/credit card payments. Your debit/credit card is never stored within our Client Portal. Payment information is transferred to Stripe per their security specifications. A service fee will be charged for each debit/credit card payment. Unless otherwise pre-approved, Projects exceeding $1,000.00 are not eligible for our debit/credit card payment method.

Charge Backs:
A chargeback occurs when the Client cancels the credit card payment and disputes the charge. HMK considers this a Non-Payment/Default incident and shall act accordingly. A chargeback fee will be applied to the outstanding balance.

Project Completion:
Payment shall be made upon completion of the Services described in the Work Agreement.

Late Fees:
If HMK does not receive full/final payment for Services performed, HMK may assess a late fee of up to 10% of the overdue amount per month.

Non-Payment/Default:
In addition to any other right or remedy provided by law, if the Client fails to pay for the Services when due, HMK has the option to treat such failure to pay as a material breach of the Work Agreement, and may cancel the Project and/or seek legal remedies, including filing a mechanics lien. The Client is responsible for any and all legal expenses that become necessary for the retrieval of payment.

The occurrence of any of the following shall constitute a material default under the Work Agreement: (a) Failure of Client to make a required payment when due. (b) The failure of the Client to provide materials when an agreement has been made stating that the Client shall provide said materials. (c) The insolvency of either party or if either party shall, either voluntarily or involuntarily, become a debtor of or seek protection under Title 11 of the United States Bankruptcy Code. (d) A lawsuit is brought on any claim, seizure, lien, or levy for labor performed or materials used on or furnished to the Project by either party, or there is a general assignment for the benefit of creditors, application or sale for or by any creditor or government agency brought against either party. (e) The failure of the Client to make the work site available.

Returned Checks:
If Your bank returns Your check unpaid, by Your bank, we will charge a Returned Payment Fee of $30 (the maximum allowed by the state of Tennessee).

Refunds:
HMK does not provide refunds. HMK reserves the right to retain any funds paid and issue credit for a future Project.

Problems & Issues

Make it Right Policy:
While we aim for 100% Client Satisfaction, we are human, and we know things can go sideways. That said, all of our Services are backed by our 100% satisfaction guarantee. If You're not completely satisfied with the work we perform, let us know so we can make it right as quickly as possible.

Remobilization:
In the event that HMK has to stop work due to the Client, there will be a remobilization fee of $200.

Abandonment:
In the event that the Client abandons the Project, HMK reserves the right to terminate the Work Agreement by providing written notice. Our "Non-Payment/Default" policy shall then go into effect.

Third-Party Damages:
HMK shall not be held responsible for any damages committed by third parties while at the work site.

Remedies:
In addition to any and all other rights a party may have available according to law, if a party defaults by failing to substantially perform any provision, term, or condition of the Work Agreement (including without limitation the failure to make a monetary payment when due), the other party may terminate the Work Agreement by providing written notice to the defaulting party. The notice shall describe with sufficient detail the nature of the default. The party receiving the said notice shall have 10 days from the effective date of said notice to cure the default(s). Unless waived by the party providing notice, the failure to cure the default(s) within such period shall automatically terminate the Work Agreement. All disputes arising under/relating to the Work Agreement are to be attempted to settle through mediation. If the parties cannot settle by mediation, the dispute shall be finally settled by arbitration.

Force Majeure:
If the performance of the Work Agreement or any obligation under the Work Agreement is prevented, restricted, or interfered with by causes beyond either party's reasonable control ("Force Majeure"), and if the party unable to carry out its obligations gives the other party prompt written notice of such event, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, storm, casualty, illness, injury, general unavailability of materials or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, insurrections, riots, or wars, or strikes, lock-outs, work stoppages, or supplier failures. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance. It shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within a party's reasonable control if committed, omitted, or caused by such party or its employees, officers, agents, or affiliates.

Governing Law

The Client understands and agrees that Tennessee Law shall govern these terms and the use of our Services. All claims arising from or relating to our Services shall be litigated exclusively in the Federal or State courts of Knox County, Tennessee, and both parties consent to venue and personal jurisdiction there.

If the court of law having jurisdiction rules that any provision of the agreement is invalid, then that provision shall be removed from the Terms, and the remaining Terms shall continue to be valid.

Communications & Notifications

Official Communications:
By default, all official communication between HMK and Clients, as well as notices set forth within this agreement, shall be made through our Client Portal. If the Client does not use our Client Portal, Communications & Notices shall be sent to the primary email account on file within our Client Portal. It is the sole responsibility of the Client to ensure that the email address listed within our Client Portal is accurate and up to date. In the event HMK sends official communications to a Client email address that is no longer valid, such notice shall be deemed delivered per this agreement.

Client Portal Notifications:
While our Client Portal is used to document Your entire Project it also serves as a two way communication center when using our Client Communications, and Project Pictures/Docs feature(s). Depending on Your preferences You can receive emails or texts that notify You when changes are made to Your Project. By authorizing/approving our Work Agreement You agree to receive communication updates via email and/or text. Text message fees from Your mobile provider "may" apply.

Updates to our Terms of Service

Our Terms of Service are periodically reviewed and enhanced as necessary. We reserve the right to modify our Terms of Service at any time.

Our Terms of Service was last updated on 09/01/2024.

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Knoxville Handyman Services. Serving Knox County and Surrounding Areas. Licensed, Bonded & Insured.
Contact Us
(865) 284-2323
Email Us
Handyman Knoxville LLC
P.O. Box 22682
Knoxville, TN 37933
© 2025 Handyman Knoxville LLC
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